Refund Policy
Eligibility for Refunds:
- To be eligible for a refund, the item must be unused and in the same condition as when you received it.
- Requests for refunds must be made within 01 days of purchase.
- Proof of purchase (receipt or order number) is required for all refund requests.
Non-Refundable Items:
- Perishable goods, such as seafood, cannot be refunded unless they arrive damaged or spoiled.
Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Return Policy
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Return requests must be made within 01 days of receipt.
Return Process:
- To initiate a return, please contact our customer service team with your order number and reason for return.
- We will provide you with a return shipping label and instructions on how to send your item back to us.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage and your order details.
- We will arrange for a replacement or refund at no additional cost to you.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Contact Information:
- For any questions regarding shipping, refunds, or returns, please contact our customer service team at sales@freshstartfood.ae or call us at +971-54-5451436.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@freshstartfood.ae.
Need help?
Contact us at info@freshstartfood.ae for questions related to refunds and returns.